Return & Refund Policy

This Return & Refund Policy explains when products purchased through sdawfg.com may be returned, how to request a return, where approved returns should be sent, who is responsible for return shipping costs, and when refunds may be issued.

SDAWFG offers practical cleaning tools and household cleaning accessories designed for everyday use and hard-to-reach areas around the home.

Ordering and Receiving Your Order

To purchase a product, select the item, choose any available options, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

An order confirmation will be sent to the email address provided during checkout.

Once your order has shipped, available tracking information will normally be sent by email.

Your order will be delivered to the shipping address provided during checkout.

Please inspect your order as soon as reasonably possible after delivery and contact us if any item is:

• Damaged.

• Defective.

• Missing.

• Incorrect.

180-Day Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

To begin a return, you must contact our customer support team within the 30-day return period.

Return requests submitted after this period may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, the product should generally be:

• Unused or only handled as reasonably necessary to inspect it.

• Unaltered.

• In its original condition.

• Returned in its original packaging where reasonably possible.

• Returned with all included parts, accessories, instructions, and documentation.

• Accompanied by valid proof of purchase.

Products showing excessive use, misuse, damage, alteration, missing parts, or improper handling may not qualify for a full refund unless the product originally arrived damaged, defective, incomplete, or incorrect.

Non-Returnable Items

The following products may not be eligible for return where permitted by law:

• Customized or personalized products.

• Gift cards.

• Products clearly identified as final sale or non-returnable before purchase.

• Products damaged through misuse or improper handling.

• Products altered by the customer.

• Products returned without authorization.

• Products returned to an incorrect or unauthorized address.

This section does not limit any mandatory consumer rights available under applicable law.

How to Request a Return

To request a return, please contact our customer support team and provide:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photos or videos where relevant.

• Any other information reasonably required to review the request.

If your return is approved, our customer support team will provide the appropriate return instructions and designated return address.

Please do not send a product back before receiving return authorization.

Return Address

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

The appropriate return location may vary depending on:

• Product type.

• Fulfillment location.

• Inventory location.

• Customer destination.

• Return circumstances.

After your return request has been approved, we will provide the correct return address and instructions.

Products sent to an unauthorized or incorrect address may not be received or processed.

Return Shipping Costs

For change-of-mind returns, incorrect product selections, preference-based returns, or similar customer-requested returns, the customer is generally responsible for return shipping costs unless otherwise required by law.

If we confirm that a product arrived:

• Damaged.

• Defective.

• Incomplete.

• Incorrect.

• Materially different from the product ordered.

We will provide an appropriate resolution, which may include a replacement, refund, or approved return solution at no additional cost to the customer where applicable.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number.

• A brief description of the problem.

• Clear photographs or videos showing the product and issue.

• Photographs of the original packaging.

• A photograph of the shipping label where applicable.

Please keep the product and its original packaging until our review has been completed or further instructions have been provided.

After reviewing the information, we may offer an appropriate resolution, such as:

• Replacement.

• Refund.

• Approved return.

• Other reasonable remedy.

Missing Items

If an item appears to be missing from your order, please first check whether your order was shipped in multiple packages.

You may receive separate tracking numbers if products are dispatched from different fulfillment locations.

If the missing item is not part of a separate shipment, please contact us and provide:

• Your order number.

• The name of the missing item.

• Photographs of the package where relevant.

• A photograph of the shipping label where relevant.

We will review the available information and assist with the appropriate next steps.

Refunds and Processing Time

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after the returned product has been received and reviewed.

After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Where legally permitted, deductions may apply if a returned product has:

• Missing components.

• Damage caused after delivery.

• Excessive signs of use.

• Alterations.

• Reduced value caused by handling beyond what was reasonably necessary to inspect the product.

Nothing in this section affects rights that cannot legally be limited.

Refunds Without a Return

In certain circumstances, we may determine that a physical return is not necessary.

If this applies, our customer support team will provide specific instructions.

Please do not dispose of a product unless we have confirmed that you may do so.

Exchanges

Exchanges are subject to product availability.

In some situations, the fastest option may be to return an eligible product for a refund and place a new order for the desired replacement item.

If your product arrived damaged, defective, incomplete, or incorrect, please contact us before placing another order so we can review the issue and provide the appropriate solution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but cancellation cannot be guaranteed once the order has entered:

• Processing.

• Fulfillment.

• Packing.

• Shipping preparation.

• Carrier handling.

If an order has already shipped, you may need to wait until delivery and follow the applicable return procedure.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If an order cannot be delivered or is returned because of an incorrect or incomplete address supplied by the customer, additional shipping or reshipping costs may apply.

If you notice an error in your shipping address, please contact us as soon as possible.

Address changes cannot be guaranteed after order processing has begun.

Return Packaging

Customers should package returned products carefully to help prevent damage during transit.

Where reasonably possible, please use the original packaging.

We recommend using a trackable return shipping service for customer-funded returns.

SDAWFG is not responsible for return packages lost in transit before they reach the designated return location, except where applicable law provides otherwise.

Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any mandatory rights available under applicable consumer protection laws.

If applicable law provides you with additional return, cancellation, refund, or warranty rights, those rights will continue to apply.

Business Information

Brand Name: SDAWFG

Website: sdawfg.com

Company Name: 

Registered Address: 

Email: 

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For assistance with ordering, delivery, returns, refunds, exchanges, damaged products, missing items, or order cancellations, please contact our customer support team.

Email: [Your Customer Service Email]

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.